Pawfect Scents Frequently Asked Questions


Q: Are you currently trading at the moment during the covid19 outbreak?

A: We are currently trading, we are taking every precaution to ensure safe hygienic production of all of our products.

Please Note there may be a delay with your delivery due to the Post Office restriction that came in to force 06/04/2020

Q: Why cant i see members page after signing up?

A:  After signing up you will receive a conformation email within 24hrs please check your spam folder incase it’s dropped in there. Once you’ve confirmed you’ll be able to see the member’s page. We have found recently that Google Chrome doesn’t work very well, if you are experiencing problems try a different browser. Thank you 

Q:What is a CPL Label?

A: The regulation in practice here is EU’s Classification, Labeling & Packaging Regulation (CLP for short) which after 1st June 2015, stipulated that all new products with hazardous substances must be labeled accordingly. CLP applies to a non-cosmetic product of any size containing a hazardous substance such as fragrance or essential oils (e.g. candles, wax melts, room mists, reed diffusers etc.). It should display the product name in full. Information of contents, Display a warning, Hazard & Precautionary statements, Net weight, Pictograms and suppliers information. This  label information is displayed on many manufacturers candles and wax melts in the industry. Our customers will be the end user of our product so Pawfect Scents display a CPL label/wax melt or candle safety guide with pictorial symbols. This label is usually on the bottom of each product and will give all the consumer information required. We put our customer safety first. We do intend doing a blog about this in the near future and a page dedicated to SDS Data Sheets for you to view or download online.

Q: Whats the difference between Pawfect Scents Dog Friendly Wax Melts and the leading brands?

A: We only use 2 ingredients in our essential oil wax melts. Soy Wax and the purest aromatherapy grade essential oils. Fused together to make a safer wax melt. Dog friendly/pet safe unlike the leading High St Brands which can contain adultation’s..

Q: How long will my wax melts last?

A: They usually last between 4-7 hrs. This depends on the size of room and type of burner/warmer used.

Q: Can i have more than one free sample to try?

A: Yes we can send you more than one sample. Please e-mail for details on how to do this.

Q: How much is postage?

A: We only use Royal Mail or Parcel Force for our deliveries. We charge £2.80 postage, the actual price with Royal Mail is £3.10 saving you a little more. For gift baskets we charge £6.00 due to the size and weight.

When your parcel is dispatched you will be provided by Email a unique tracking number where you can track your parcel.

Orders over £30 comes with free delivery.

Q: What makes your essential oil wax melts dog friendly?

A: Our 5 selected dog friendly/pet safe essential oil wax melts don't contain any Parabens,Phthalates,CMR's or Dyes. We have currently only found 5 Essential Oils that are safe for dogs. They only contain 2 ingredients, natures soy wax and the purest aromatherapy grade essential oils combined together to make the safest possible wax melt for you and your dog to relax in comfort 

Q: How long will my delivery take?

A: We usually post the following day at 3pm. But can take 3 days depending on size of the order.

We only use Royal Mail or Parcel Force for deliveries.

Q: Are your tea lights natural?

A: Yes we only use pure cotton naturally coated wicks and natures own soy wax with aluminium sustainers and cases. Our natural tea lights last just over 4 hrs and lights up with a warmly glow.

Q: Can i return an item.

A: Yes you can return items,please email for instructions.

Q: Do you sell wholesale?

A: Yes we do please use the e-mail service on the contact us page for prices.


Q: When will the members page get updated with more products?

 A: We intend to update with further products and deals for our members at the end of every month. Next update will be 25/06/20.

Q: Do you ship outside the UK?

 A: No sorry due to postage restrictions in some countries we only post within the UK at the moment.